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Managing payments disputes

How to master payment dispute handling

An illustration of a shield.

What you'll learn

  • Introduction to disputes

  • Dispute flow & types

  • Responding to disputes

  • How to defend a chargeback in the Customer Area

  • Reason codes & Defense requirements

Who is this for

Anyone who wants to understand the dispute flow

By the end

You should be able to understand different types of disputes and how to defend a chargeback

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