What is my terminal’s maintenance password?

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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant POS Terminal Management Admin

Maintenance menu screen

If your terminal asks for a maintenance password or enters the Verifone Admin menu, you might be seeing a list of users such as maintenance, Level 1, Level 2, and supervisor. You don’t need passwords for these users. Press Yellow/Back on the terminal and then select run apps or reboot.

If your terminal is consistently ending up in this menu screen, please contact our support team.

Note: If you see the tamper message, stop using the device, and contact Adyen immediately.

Submit your request

Contact our support team to request any additions or changes to your setup.

Submit a request
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Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request