How can I defend a chargeback for Klarna?
Defend Klarna chargebacks
You can defend a Klarna dispute or chargeback via your Customer Area or the Disputes API.
Non-defendable Klarna chargebacks
With most chargebacks, you can submit defense documents to challenge the dispute raised. Klarna works differently.
In the Klarna dispute flow, only Requests for Information (RFI) are defendable. If RFI is not defended or Klarna rejects your defense, a chargeback may be booked and it won’t be possible to defend. We recommend enabling system messages to receive an email any time a new dispute is booked. Once a chargeback is booked, the only option left is to contact the customer and try to resolve the dispute directly with them.
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