Can I reverse a refund?

Refunds are final

Once a refund is made, it’s not possible to reverse it

Did you make an accidental refund? 

Contact the shopper and ask them to transfer the funds back with the same PSP reference. The funds will then automatically be matched, and the payment status will change to RefundReversed.

This is a final status and can’t be changed.

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Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request