When is my deposit released after closing my account?
Do you have the right user role?
Please check whether you have the following user role:
Merchant Admin
If you don't have the required user role, please reach out to your admin.
Access to your Customer Area
You’ll have access to your Customer Area for the next 6 months following your account closure. During this period, you can still:
- Defend chargebacks.
- View and download reports.
- Process refunds.
Therefore, your deposit will be released 6 months after the last transaction.