How can I get new roles as an admin?

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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Admin

If you don't have the required user role, please reach out to your admin.

As the admin user of your account, you need to submit a ticket to Support in order to get new roles. Please submit this request with the e-mail address linked to your user role because our Support team will need to verify that you are indeed an Admin.

Note that for security reasons, such cannot be done over the phone. You will receive a confirmation that the roles have been added to your account. 

Remember that you can only grant users roles that you possess yourself. You can find an overview of all roles here.

Submit your request

Contact our support team to request any additions or changes to your setup.

Submit a request
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Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request