How do I set a user as active or inactive in the Customer Area?

Delete or deactivate a user

If you want to delete an existing user, for example because they have left your company, you can deactivate the user from your Customer Area.

1. Log in to your Customer Area, and go to Settings > Users
2. Select the user from the User List. This opens the Edit User page
3. Under User details, click the “Deactivate user” button.
4. Select Save.

This user can now no longer access the Customer Area. To restore the user's access to the Customer Area, you can reactivate the user by ticking the Active checkbox on the Edit User page.

Reactivate a user 

If you need to reactivate a user that has been deactivated, you can do this from your Customer Area. 

1. Log in to your Customer Area, and go to Settings > Users
2. On the Users page, select the Status filter. Change the filter to Inactive, rather than Active
3. Select the user from the User List. This opens the Edit User page
4. Under User details, click the “Reactivate user” button
5. Click Save

This user can now access the Customer Area.