How can I check a payment status in Essentials?

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Do you have the right user role?

Please check whether you have one the following user roles:

  • Merchant Manage Payments

  • View Payments

If you don't have the required user role, please reach out to your admin.

Check your payment status

  1. Log in to Essentials.
  2. Go to Payments.
  3. Optional: filter by PSP reference, merchant reference, or other filters.
  4. Check the payment status in the Status column.

Understand payment statuses and their extensive descriptions.