How should I use the Klarna Merchant Portal?

Manage Klarna payments

You can manage captures, refunds, reporting, and dispute management for your Klarna payments from your Customer Area.

Once configured on the live environment, Klarna will automatically send the login details for the Klarna Merchant Portal to the specified Dispute Email Address. Please store these credentials.

Note: there is a Klarna portal per transaction region: EU portal, US portal, and AU Portal.

Use the Klarna Merchant Portal

• Manage on the Branding App the settings of the Klarna checkout: merchant name, logo, banner and urls linked to your Klarna account.
• Access the Klarna On-Site Messaging App to improve how to communicate the Klarna options to your customers. Reach out to Klarna for more information.
• Extend the authorization of your transactions. There are 90 days by default to capture Klarna payments. If needed, this capture window can be extended per transaction by accessing it on the Orders App.
• Manage the access of users with the Users App.

Tip: You can check out the Klarna Merchant Portal Guide for Adyen Merchants.