What funds do I have available for refunds?

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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Financial

  • Merchant Admin

If you don't have the required user role, please reach out to your admin.

Check your available refund balance

  1. Log in to your Customer Area.
  2. Go to Finance > Balances.
  3. In ​​Available contingency funds within your balance, see your available refund balance.

The ​​Available contingency funds represent your Next Payout balance + Pending balance + Reserve balance (if you’ve set up a reserve).

Tip: We call “in-process funds” the funds deducted from your business account when making a refund.

Note: You won’t be allowed to process a refund if this amount is negative. If your refund balance is negative, you can increase your in-process funds and process the refund again.

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to your Customer Area
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