What funds do I have available for refunds?
Do you have the right user role?
Please check whether you have the following user role:
Merchant Financial
Merchant Admin
If you don't have the required user role, please reach out to your admin.
Check your available refund balance
- Log in to your Customer Area.
- Go to Finance > Balances.
- In ​​Available contingency funds within your balance, see your available refund balance.
The ​​Available contingency funds represent your Next Payout balance + Pending balance + Reserve balance (if you’ve set up a reserve).
Tip: We call “in-process funds” the funds deducted from your business account when making a refund.
Note: You won’t be allowed to process a refund if this amount is negative. If your refund balance is negative, you can increase your in-process funds and process the refund again.
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