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(Cantonese) Managing Disputes

How to master payment dispute handling

Stylized illustration of a yellow payment terminal with a green screen.

We will explore

  • Introduction to disputes (dispute flows, types and reasons)

  • Managing chargebacks (reason codes & defense requirements)

  • How to defend a chargeback in the Customer Area

Who is this for

Anyone who wants to understand the dispute flow

By the end of the session

You should be able to understand different types of disputes and how to defend a chargeback

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    (Cantonese) Reporting

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  • Stylized browser interface showing a bar chart, indicating data analytics.
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    (Cantonese) Customer Area

    Discover your payments control centre and optimize your processes.

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    Klarna Disputes

    Learn the basics of the new Klarna disputes flow.

Related content

  • Stacked speech bubbles in green, yellow with question mark, and black with an 'X'.
    On-Demand
    Klarna Disputes

    Learn the basics of the new Klarna disputes flow.

  • Stylized customer service web interface with speech bubble and user profiles.
    How to
    How does the dispute flow work
  • Magnifying glass over document indicating search or review concept.
    How to
    Case management: how does it work
  • Yellow and black stylized shield icon.
    How to
    How to defend a chargeback
  • Green shield with a yellow padlock, symbolizing security.
    Risk
    How do I use reports to monitor disputes?

    Once you have defended a chargeback, you can start monitoring the outcome through the Customer Area or the disputes reporting.

  • Stylized illustration of a mobile device with a check mark on the screen, indicating a successful transaction.
    Docs English
    Chargeback guidelines

    Learn what you need to do to manage chargebacks for each issuer.

  • Stylized illustration of a mobile device with a check mark on the screen, indicating a successful transaction.
    Docs English
    Defense timeframes

    The timeframe (in calendar days) to exercise and defend a chargeback:

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