What is the status of the payment in Essentials?
Do you have the right user role?
Please check whether you have one the following user roles:
Merchant Manage Payments
Check your payment status
- Log in to Essentials.
- Go to Payments.
- Optional: filter by PSP reference, merchant reference, or other filters.
- Check the payment status in the Status column.
Understand payment statuses and their extensive descriptions.