How can I increase the available balance for refunds?

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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Financial

  • Merchant Admin

4 ways to increase your refund balance

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  1. Set up a refund Reserve.
  2. Top up your Reserve balance.
  3. Transfer balance from another business account.
    1. Log in to your Customer Area.
    2. Go to Finance > Balances > Control your balances.
    3. In Reserve balance, select Transfer balance.
  4. Set up auto-funding to increase the Reserve automatically (if you already use refund Reserve).

Check your available refund balance

View and configure your balances

Access your balances overview and make the changes you need.

Go to your Customer Area
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