What can I do if I can't access the Customer Area?

Log in to your Customer Area successfully

  1. LIVE or TEST
    Ensure you choose the right environment. You can choose between LIVE and TEST.
  2. All characters are case-sensitive.
    CompanY” is different from “Company”.
  3. In Account, enter your Adyen company account name.
    Your company account may contain several merchant accounts. For example, the merchant account WhereverPeoplePayCOM may be a sub-account of WhereverPeoplePay.
  4. If you’re still facing issues, reset your password.

If you tried all the above things but you still can’t log in, please contact your admin user. If your email is still not verified, your admin user can resend the verification link.

If the issue persists, reach out to our Support Team.

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to your Customer Area
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