Why did I receive a chargeback on a refunded transaction?

You can receive chargebacks on (fully) refunded transactions. The main reasons are:

  • The refund and the chargeback happened around the same date and crossed each other.
  • The issuing bank did not check the refund record before initiating the chargeback.

To avoid chargebacks, inform shoppers that you issued a refund and communicate the date, the amount, and the ARN number of the refund.

Additionally, for e-commerce credit card payments for Visa and MC, you can download a refund letter from the Adyen Customer Area and send it to the shopper.

If the refund will be issued on a future date, we recommend to clearly communicate its timeframe to the shopper.

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